Kimberly Houzah was shopping at a Victoria’s Secret in Quintard Mall in Oxford, Alabama when a black woman was caught shoplifting. Instead of doing the sensical thing and removing the woman caught shoplifting, store management ordered all black women in the store to leave, despite the fact they had arrived separately and did not know each other. Management did not check their bags or accuse them of stealing, simply asked them to leave.
Houzah, a nurse, videotaped the incident and can be heard sharing contact information with another incredulous black woman who was asked to leave. She remains calm throughout the humiliating encounter but eventually breaks down in tears. At one point she says, “I never never would have thought in America that that would happen to me.”
Victoria’s Secret has issued an apology on its Facebook page;
“We take the experience of our customer at the Quintard Mall very seriously and have reached out to her directly to express our sincere apology. What happened at our store should not have happened and does not represent who we are or what we stand for. The store associate involved in this matter is no longer employed with the company. Victoria’s Secret is adamant that all customers regardless of race be treated with dignity and respect at all times.”